American Standard

Ask an Expert
Comments

Do you have questions about this product?

AnswerBox - Get answers from Staff Experts and real customers by clicking "Ask a question" or click here to ask our Customer Service Team

72 Questions | 74 Answers

Displaying questions 1-10Previous | Next »

Q:
I cannot figure out why my toilet has a slow leak into the bowl. The tank is an American Standard 4037. I replaced the flapper with a seamless match and ensured the water level stays 1/2-inch below the overflow tube. The leak is noticed coming from the from the front flush passage and is slight. The only reason I found it is because my water bill went up $200 this past quarter and I had to use blue leak finder tablets in the tank to even find it. Any assistance would be very much appreciated.
Asked on 4/20/2012 by Greg from Boston, MA
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  You will need to replace the flapper on the flush valve.
  We do not stock discontinued model parts, but we can recommend www.plumbingsupply.com or http://www.plumbingpartsdepot.info/, a reputable re-seller of American Standard genuine parts.
  Answered on 4/21/2012 by Anonymous
Q:
I need an replacement flapper for Crane Toilet CR/PL-606 3742?
Asked on 4/17/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Please contact our techincal support team. 1-800-442-1902 prompt 1,4
  Answered on 4/18/2012 by Anonymous
Q:
I need just the flapper assembly for an AS 4019-016. This is pictured but cannot purchase. Had to buy entire flush valve assembly. Am I going to have to replace the entire assembly in the future when I only need the flapper? That's a lot of hassle and more expensive
Asked on 4/12/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  The flappers are available, also you have a 5 year warranty so next time you have a leaking flapper please call customer service at 1-800-442-1902 and we will send you one under warranty.
  Answered on 4/12/2012 by Anonymous
Q:
The stamped numbers in my AS toilet tank are not impressed well, but I believe the tank number is 4392, probably made in 2000. Is there a flapper and flush valve for this tank?
Asked on 4/9/2012 by Anonymous from Newtown, PA
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  The 4392 toilet uses a 738392-0070A flapper.
  Answered on 4/9/2012 by Anonymous
Q:
I have an Amer Std 4112 tank and identified that I need a flap replacement pn 738407-0070a but they are discontinued. How do I determine what other part will work?

Thanks.
Asked on 3/22/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  You can still purchase You may call the Credit Card Line at 1-800-442-1902, and then press option 5 for Consumer, then option 5 for Technical Customer Support. Our office is open Monday – Friday from 8:00 a.m. – 6:00 p.m., EST and Saturday 8am - 6pm. Be prepared to have your model number, month/year of purchase, name, street address, phone number, and credit card. Any of our qualified technical customer service representatives will be glad to assist you.
  
  PLEASE DO NOT SEND CREDIT CARD INFORMATION TO THIS E-MAIL ACCOUNT.
  
  the parts for the 4112.
  Answered on 3/23/2012 by Anonymous
Q:
I continually have replaced 7381129-200.0070A flapper in my American Standard two piece toilet. The front of the flapper where the chain is attached becomes distorted due to the chain pull on each flush. Over time (a short period of time) this distortion allows water to seep into the bowl from the tank, thus causing at a minimum wasted water and continually becomes an expense to replace.

Why can't these be made with a small piece of reinforcement material embedded along the front of the flapper to keep this upward distortion from happening?
Asked on 2/28/2012 by Papa from MA
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  This is not an issue that we have received concerns on so I am not sure as to why it would continue to be a problem for you. Please contact our customer care line at 1-800-442-1902, prompts 1 and 4 for assistance as we will replace the flapper at no charge for you. We will also forward your question on to our engineering department.
  Answered on 2/29/2012 by Anonymous
Q:
please my toile is america standard 1.6 gpf,I neede replacement for flapper, you cant say what no. I neede thank.
Asked on 2/23/2012 by diablo from new jersey
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Please contact our customer care line at 1-800-442-1902, prompts 1 and 4 for assistance. You will need to know the model number of your toilet tank. To find the model number of the toilet, look into the tank along the back wall. Impressed, engraved or stamped into the china will be a four-digit number starting with a “2” or “4”. If you have a one piece toilet will begin with the number “2” and will be 4 digits long. If you have a two piece toilet your model number will begin with the number “4” and will be 4 digits long. Manufacturing date is located inside the tank.
  Answered on 2/24/2012 by Anonymous
Q:
I have a cadet toilet, with the numbers 4266 and 9734 imprinted on the inside of the tank,in 2 different locations and a flapper assembly labeled Fluidmaster 400. It has started to leak and I am thinking I will need to replace the flapper, but this assembly is different than the old flappers we bought for the old toilets. How can I replace? Is it just the top, or flapper that needs replacing?
How do I get it off?
And how can I tell what part number I need and where can I get it?
Asked on 2/20/2012 by Anonymous from Olney, MD
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  Please call into our customer care line at 1-800-442-1902, prompts 1 and 4 to order the parts you need. One of our reps will be happy to assist you.
  Answered on 2/22/2012 by Anonymous
Q:
I have a Cadet Toilet (Tank #4114) with a leaking flapper assembly (#738359-0070A) made of hard plastic. How can I remove the old flapper assembly without breaking the plastic tabs on the sides?
Asked on 2/12/2012 by Anonymous
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  You will need to squeeze the unit together and should be able to remove it without breaking it.
  Answered on 2/14/2012 by Anonymous
Q:
My toilet is model number 2095 my local plumbing store says the model is discontinued, the water keeps running how can I resolve this.
Asked on 2/8/2012 by Anonymous from New York, NY
Know the answer? Answer this question
1 answer
- CUSTOMER CARE
  
  A:
  The part number that you will need is 7381129-200.0070A. You may call our Credit Card Line at 1-800-442-1902, and then press option 5 for Consumer, then option 5 for Technical Customer Support. Our office is open Monday – Friday from 8:00 a.m. – 6:00 p.m., EST and Saturday 8am - 6pm. Be prepared to have your model number, month/year of purchase, name, street address, phone number, and credit card. Any of our qualified technical customer service representatives will be glad to assist you.
  
  Your order will be billed to your credit card at the time the order is placed. All sales are final. In the event an order must be cancelled, if an item has shipped, you will be charged the $8.00 shipping and packaging fee. PLEASE DO NOT SEND CREDIT CARD INFORMATION TO THIS E-MAIL ACCOUNT.
  Answered on 2/9/2012 by Anonymous