I installed a pressure balance bath and shower unit and I am not getting any water out of it.
You must have both hot & cold water turned on; it is part of the pressure-balancing feature to shut down if there is not pressure to both sides.
I installed the rough-in valve too deep in the wall, is there an extension kit available?
Please contact the point of purchase with your model number to determine appropriate extension kit. All extension kits will provide an additional 3/4" rough-in depth.
What can I clean my shower faucet with?
Simply rinse the faucet clean with clear water, and dry the faucet with a soft cotton cloth.
What does "pressure balance" mean?
Pressure balanced shower valves protect you from drastic temperature changes should someone flush a toilet while you are in the shower.
What is PVD finish?
Physical Vapor Deposition processing, better known as PVD, is a manufacturing technique utilized by American Standard to create a durable, long lasting polished brass faucet finish. The process was originally developed to improve the durability of tools and has even been used on NASA's space shuttles. During an intense, high-tech procedure, the finish forms a permanent bond with the faucet, rather than a simple coating over the faucet body. The result is a brass faucet that provides protection from every day wear, corrosion and scratches - even in coastal climates. Faucets manufactured with PVD processing provide enduring beauty and are backed by American Standard's lifetime warranty.
Where can I find the model number on my shower valve?
American Standard does not mark the model number on the faucet. Please check on your installation instructions, receipt from place of purchase or you can identify the product on our web site.