Online Store Support

NEED HELP FINDING A PART?
If you have identified the parts you need, but cannot find them within the American Standard Genuine Service Parts Online Store, please call us toll-free at 855-815-0004 Monday – Friday 8:00 AM to 7:00 PM EST.  A Consumer Connection Advisor will assist you. 

OFFLINE PURCHASES AND ADDITIONAL INFO:
If you wish to purchase a product offline, or if you require additional information, please call us toll-free at 855-815-0004

GENERAL QUESTIONS:

There is detailed order information provided when you log into your account.  If you still have a question after reviewing your order, please call us toll-free at 855-815-0004

TECHNICAL SUPPORT

Having problems with the site?  Please call us toll-free at 855-815-0004 Monday – Friday 8:00 AM to 7:00 PM EST. A Consumer Connection Advisor will assist you. 


FEDEX ORDER TRACKING
Please check your online order history or confirmation for tracking information. You may also visit www.fedex.com

ORDER CANCELLATIONS
You may cancel your order, for any reason, and receive a full refund provided your order is not preparing to ship or has already shipped. Please call us toll-free at American Standard (800-442-1902) A Customer Service representative will assist you and confirm whether or not the order can be canceled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.

SHIPPING & FREIGHT
In-stock merchandise is generally shipped within 24-72 hours of order confirmation and could take up to 7-10 business days for the product to arrive depending upon delivery location and method. We will only ship to US locations.

Freight terms: FOB Origin, Pre-paid Third Party.


PRICING:
Prices are stated in U.S. dollars and are subject to change without notice.

PAYMENT METHOD:
All American Standard Online Store orders require credit card payment by Visa™, MasterCard™, American Express™, Diner’s Club™, Discover™, Enroute™, or JCB™.

Cash, check, or C.O.D. requests will not be accepted.

TAXES:
Applicable state and local taxes are added to the price of your order if required under your state tax rules for Internet commerce

RETURN POLICY
Please call 800-442-1902 
 
CLEARANCE ITEMS
All sales on clearance items are final, nonexchangeable and nonrefundable. 
 
DAMAGED OR MISSING ITEMS
Damaged or missing items must be reported within 30 days of receiving your product in order to ensure proper credit. To report damage or missing items in your order please call AS (800-442-1902)

WARRANTY:
For American Standard Warranty information, please click here.

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