Heaters can only be added to the jetted tubs that have been UL listed and have the factory installed heater blank (spacer) installed next to the discharge tee at pump/motor. The heater will install in place of the factory installed heater blank (spacer).
Can I re-locate the pump on my jetted tub?
No. The tubs/pumps are certified with the code agencies and the pumps are not to be relocated.
Do I need to use a specific model drain for my acrylic tub?
Some models require specific drains. Please contact our Customer Service (1-800-442-1902) or your Point of Purchase for further details.
How can I clean the jets of my jetted tub?
Hot soapy water and a bottle brush.
How can I get a cut out template for my acrylic tub?
Only some of our odd shaped tubs require a template and will be supplied with the tub. If you have a tub that does require a template prior to installation please call our Customer Service at 1-800-442-1902.
How can I remove the glue from the labels on the tub?
Peel the label off the best you can. Then rub automobile wax into the glue. Go back over the glue and put the wax on a little thicker. Let stand for a couple of hours then buff off with a soft cloth. You can also use "Goo-gone", mineral spirits, or painter's naptha to get them off. Just scrub the area with hot soapy water after.
How do I adjust the flow of the jets on my jetted tub?
Various jets adjust from soft to vigorous by rotating them clockwise or counter-clockwise. See operation manual provided with your tub. Adjusting the air volume controls will also help control the flow. Again see operation manual provided with your whirlpool bath.
How should I clean my Acrylic Bathtubs, Whirlpools, and Shower Bases?
For general cleaning of the high gloss acrylic surface on bathtubs, whirlpools, and shower bases, we recommend using a mixture of warm water and a mild liquid dishwashing detergent, Granular Spic and Span mixed with water, or Gel Gloss. DO NOT use undiluted, strong detergents formulated for use on tile or porcelain enamel surfaces, or abrasive cleaning products.
Is the removable apron panel good enough to be used as access for the pump/motor?
No. They must still provide the correct access as shown in the installation instructions. The apron is basically a cover for the front of the tub. It is made removable to provide extra access to other areas.
My acrylic product is chipped / cracked. Can it be repaired?
Yes – you can obtain a list of professional surface repair agents from our customer service. KIT Industries Inc. 1-800-526-3186, http://www.porc-a-fix.net/, offers an acrylic repair kit that matches most of our colors.
My jetted tub is plugged in but the switch will not turn the tub on. What can I do?
The air tubing might have been pulled off during installation. Please look under the on/off button to see if there is a BLACK ¼" rubber tube pushed over the nipple in the center of it. Then check to see if it is pushed over the switch in the back of the motor. If it is connected to each end, check the power supply for power. If all of these things are correct, contact us with the Model Number, Serial Number and MFG Date.
What are the electrical requirements for the whirlpools?
Sys 1 = Run a dedicated 15 amp G.F.C.I. protected electrical line. If it is equipped with a heater they need to run a separate dedicated 15amp G.F.C.I. protected line for the heater.
Sys 2 = Run a dedicated 20 amp G.F.C.I. protected electrical line. If it is equipped with a heater they need to run a separate dedicated 15amp G.F.C.I. protected line for the heater.
What is "bedding material" used for and where can I get it?
Bedding material is the support required under the bottom of the tub and can be found in any building supply store.
Two 90-pound bags of mortar with the sand already mixed in should suffice for any size whirlpool.
What is the "Everclean" system?
EverClean whirlpools are designed to prevent the build-up of mold, mildew and bacteria in the whirlpool system, making them the easiest and most effective way to keep your whirlpool system clean.
EverClean whirlpools incorporate a cutting-edge new material known as Antimicrobial AlphaSan into the internal plumbing of these whirlpool bathtubs. American Standard is the first whirlpool manufacturer to incorporate Antimicrobial AlphaSan into the whirlpool bathtub. AlphaSan is a patented antimicrobial agent that inhibits the growth of bacteria and fungi that can cause odors and discoloration, deterioration and decay of the whirlpool plumbing.
Antimicrobial AlphaSan is a silver-based antimicrobial agent. Silver is well known to be effective and safe against a broad spectrum of micro-organisms. The purpose of using Antimicrobial AlphaSan in whirlpool plumbing is to inhibit bacteria and bio-film build-up in the plumbing, resulting in a cleaner whirlpool.
Long-lasting Antimicrobial AlphaSan is processed into the whirlpool plumbing components and will protect your whirlpool system, no matter how many whirlpool baths are taken.
Will the color of my American Standard acrylic product match the color of my other American Standard products?
American Standard applies extensive resources to ensure that the plumbing fixtures we manufacturer are color matched to industry standards. Testing is done under controlled conditions using state of the art color measuring equipment. Occasionally, colors may appear to be different due to variables created by specific installations or by the use of different materials within an installation.
Various light sources, either direct or indirect, refract differently over various materials causing changes in color characteristics. Fixtures being subjected to these variable conditions may appear to be mismatched, when in reality, they are well within specification. This is to be expected and is beyond the control of the fixture manufacturer.