Toilets
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Can I mix and match tanks and bowls?
While there are a few models that can interchange tanks and bowls, most are configured to work optimally as a set as indicated in our Product Showcase. In fact, if you do your own mixing and matching, the toilet may not flush at all!
Gravity Fed and Pressure Assisted tanks and bowls cannot be mixed.
A 3.5 gallon per flush tank and 1.6 gallon per flush bowl (and vice versa) will not function together, as the trapway designs are completely different based upon the gallons per flush of the entire unit. -
Can I use chlorine pucks or other cleaners in my toilet tank?
Do not put cleaning agents such as chlorine pucks or cleaners in your toilet tank, as this may deteriorate the tank components.
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How do 1.6 GPF toilets differ from older model toilets?
Since a 1.6 GPF toilet is designed to flush with less water, you'll notice all the water does not leave the tank upon flushing. You'll also notice the water spot in the bowl is smaller, since less water is needed to operate the toilet efficiently. The toilet will operate optimally if all contents are placed within the water spot of the bowl, and not on the china sides.
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The tank is not sitting level and wobbles. Why?
If the tank moves, remove the tank cover and put a level across the top of the tank. Pull the tank down evenly and try to level it out. Using a screwdriver to hold bolts secure, turn the nut with a wrench 1/4 turn left side, then 1/4 turn right side. Do not turn the screwdriver. Go from side to side until tank is secure on the bowl and level.
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What different types of toilets does American Standard offer?
Dual Flush, Pressure Assisted System, Gravity, Back Outlet, High Efficiency, Flush Valve.
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What does it mean if I hear water running in my toilet?
If your toilet is "running" it may be leaking internally. While a plumbing professional's advice is recommended, if your toilet is leaking internally, you can perform the following test.
Flush the toilet allowing the tank to refill. Make sure the water level in the toilet is approximately 1/2" below the top of the overflow tube. Put a pencil line where the water level is - this is your starting point. Shut off your water supply. Disconnect the rubber hose that goes from the water control to the overflow tube. (The use of a rubber hose varies by water control model; there may not be one.). Wait 24 hours - see how far the water leaks to in the tank.
After this test, reconnect the rubber hose and turn the water supply back on.
If the water level leaks to the seat that the flapper rests on, you may need to replace the flapper. If you feel any nicks on the flapper seat, you may need to replace the flush valve. If the tank empties completely, you may need to replace the flush valve. -
What flush systems do American Standard toilets offer?
The Champion® 4 Flushing System: This top-of-the-line system is virtually clog-free, so you’ll never have to plunge again. It’s packed with innovative features that make it ideal for busy and/or large households. Flushes up to 200 feet of toilet paper.
Cadet® 3 Flushing System: This system features a smarter design for higher performance and fewer clogs. What’s more, its easy-to-clean design makes it ideal for medium-to-high-use bathrooms. Flushes up to 150 feet of toilet paper.
Aquaforce Flushing System: This system offers reliable performance that’s well-suited for light-to medium-use bathrooms.
Pressure Assisted System: A vessel inside the tank holds trapped, compressed air. It acts like a spring to shoot the water forward at a high rate of speed. A large percentage of the 1.6 gallons of water used is delivered directly to a jet at the bottom of the bowl. The jet is very powerful and is the force that removes the waste.
Dual Flush: Uses a unique flush valve that achieves two distinct flushing functions – the normal 1.6gpf for removal of solid waste, and 0.8 gpf (half the normal amount) for removal of liquid waste. Flush actuator is a top mounted button, instead of the normal side mounted trip lever. The button actually consists of two separate valves – the smaller side is for partial flush, the larger side for full flush. -
What is "Everclean" surface?
On toilets the super smooth mirror like EverClean® surface is easier to keep clean, even after years of use. EverClean® Surface is a silver based, double coat surface which inhibits the growth of stain and odor causing bacteria, mold and mildew.
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What is the difference between a 10-inch, 12-inch and 14-inch toilet rough-in?
In order to determine your rough-in dimension, please measure from the center of your toilet bolt holes to your finished wall. Most of our toilets are manufactured to accommodate a 12" rough-in model toilet. If, however, you find yourself in a situation where you do not have enough space to install your tank onto your bowl because the wall is in the way, the solution is our 10" rough-in toilet. Alternately, if you feel as if your toilet is sitting in the middle of your bathroom because you have a gaping space between the back of your tank and the wall, a 14" rough-in toilet may be a better choice.
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What should I do if my toilet leaks water onto the floor?
If your toilet is dripping from the tank to the floor, make sure the supply tube nut (coupling nut) is tightened and that there are no cracks in the supply tube. If the supply tube nut is tight, and there are no cracks in the tube, this type of leaking may indicate a non-visible crack in the water control, and its replacement is recommended. Try American Standard's Smart Valve 2000(tm) Water Control designed to fit virtually all toilets.
Water laying on top of the bowl may indicate leaking between the tank and bowl, which may require replacement of the gasket. Before replacing the gasket, be sure the tank and bowl are securely connected together by checking to see if you can move the tank back and forth. -
Where can I find the model number of my toilet?
Carefully remove your tank lid, and place it gently on the floor. You'll notice a four-digit number located on the back of the tank, near the water level mark. This is your tank model number. If the number starts with a two, it is a one-piece toilet. If the number starts with a four, it is a two-piece toilet.
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Where can I get repair parts for my American Standard toilet?
Please contact 1-800-442-1902. Please be sure to have model number available when calling.
